Privacy Policy — luky101

01 About This Policy

This Privacy Policy applies to all users of the luky101 platform — including the website at luky101.org and the luky101 mobile app for Android and iOS. It explains how luky101 collects, processes, stores, and protects your personal data when you use our services.

By registering an account on luky101, you acknowledge that you have read and understood this Privacy Policy. This policy should be read alongside the Terms and Conditions, which govern your use of the platform as a whole.

luky101 acts as the data controller in respect of your personal information. If you have questions about how your data is handled, our support team is available at any time via live chat or by email at [email protected].

02 Personal Data We Collect

luky101 collects personal data in several ways — directly from you when you register or use the platform, and automatically through your interactions with the website and app. The categories of personal data we collect include:

We do not knowingly collect sensitive personal data beyond what is strictly required for identity verification and payment processing. We do not collect information about your religious beliefs, political views, or health status.

03 Why We Collect Your Data

luky101 only collects and processes personal data where there is a clear and legitimate reason to do so. The purposes for which we use your data are set out below:

• Account Management: To create and maintain your luky101 account, verify your identity, and allow you to log in securely.
• Payment Processing: To handle PKR deposits and withdrawals through JazzCash, Easypaisa, Raast, bank transfer, and card payments — and to verify that payment methods belong to you.
• Platform Security & Fraud Prevention: To detect suspicious activity, prevent unauthorised access, identify multiple accounts, and protect all players on the platform.
• Responsible Gaming: To monitor usage patterns that may indicate problem gambling behaviour and to apply any self-imposed limits or exclusions you have set up in your account.
• Customer Support: To handle your queries, resolve disputes, and keep a record of communications for quality and training purposes.
• Legal Compliance: To meet our obligations under applicable anti-money laundering, know-your-customer, and data protection requirements.
• Personalisation & Marketing (where opted in): To send you relevant promotions, bonus offers, and cricket/PSL betting updates where you have opted in to receive marketing communications.
• Platform Improvement: To analyse how players use luky101, identify technical issues, and improve the overall experience for Pakistani players.

luky101 does not use your personal data for any purpose that is incompatible with those listed above without first obtaining your explicit consent.

04 Payment Data & PKR Transactions

Because luky101 processes real-money PKR transactions, payment data is handled with extra care. When you deposit or withdraw funds using JazzCash, Easypaisa, Raast, a Pakistani bank account, or a debit/credit card, we collect transaction references, wallet or account identifiers, and confirmation details provided by the payment provider.

luky101 does not store full card numbers or banking passwords. Payment processing is handled through secure integrations with payment providers. The data shared with those providers is limited strictly to what is required to complete your transaction.

All payment data is encrypted during transmission and stored in line with industry-standard security practices. Payment records are retained for as long as required to satisfy our legal and financial compliance obligations — typically seven years from the date of the transaction.

05 Cookies & Tracking Technologies

luky101 uses cookies and similar tracking technologies on the website and in the app to make the platform work correctly and to understand how players use it. Cookies are small text files stored on your device when you visit a website.

The types of cookies used on luky101 include:

• Essential Cookies: Required for the platform to function — these handle session management, login state, and security tokens. You cannot opt out of essential cookies without stopping use of the platform.
• Analytics Cookies: Used to understand which pages and features are most popular, how long players stay on the platform, and where technical errors occur. Analytics data is aggregated and does not identify you personally.
• Preference Cookies: Store your settings such as language preference and responsible gaming limits so they persist between sessions.
• Marketing Cookies (where consented): Used to show relevant promotional content to players who have opted in to marketing communications. These are only active if you have given explicit consent.

You can manage your cookie preferences at any time through your browser settings. Please note that disabling certain cookie categories may affect how the luky101 platform performs on your device.

06 How We Share Your Data

luky101 does not sell, rent, or trade your personal data. We only share your information with third parties where it is necessary to deliver our services or meet legal requirements. The categories of third parties with whom data may be shared are:

• Payment Processors: JazzCash, Easypaisa, Raast, and banking partners receive the minimum data necessary to process your PKR deposits and withdrawals securely.
• Identity Verification Providers: Third-party KYC services may process your identity documents (such as a CNIC scan) to verify your identity as part of our account opening process.
• Fraud Prevention Services: Specialised security tools that analyse transaction patterns and device fingerprints to detect and prevent fraudulent activity across the platform.
• Technology & Infrastructure Partners: Cloud hosting and content delivery providers that store and serve platform data. These partners operate under strict data processing agreements and are not permitted to use your data for their own purposes.
• Legal & Regulatory Authorities: Where we are required by applicable law or a lawful authority order to disclose personal data, we will do so. We will notify you of such a disclosure where we are legally permitted to.

All third parties with whom luky101 shares personal data are required to handle that data securely and in a manner consistent with this Privacy Policy. We do not share your data with sports betting affiliate networks, advertising exchanges, or data brokers.

07 How Long We Keep Your Data

luky101 retains personal data only for as long as it is needed for the purpose it was collected, or as required by applicable legal and financial obligations. Our general retention approach is as follows:

• Account Data: Retained for the duration of your active account, plus a minimum of five years after account closure to meet our compliance obligations.
• Payment & Transaction Records: Retained for a minimum of seven years from the date of each transaction, in line with standard financial record-keeping requirements.
• Identity Verification Documents: Retained for a minimum of five years from account closure or the date of the verification check, whichever is later.
• Support Communications: Retained for up to three years after the resolution of the relevant query or dispute.
• Analytics & Usage Data: Aggregated analytics are retained indefinitely in anonymised form. Individual session data is retained for up to 12 months.
• Marketing Preferences: Records of your opt-in or opt-out choices are retained for as long as your account is active and for a period after closure to demonstrate compliance.

When personal data is no longer required, it is securely deleted or anonymised so that it can no longer be linked back to you.

08 Security Measures

luky101 takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, or misuse:

• TLS Encryption: All data transmitted between your device and the luky101 platform is encrypted using TLS (Transport Layer Security).
• Encrypted Data at Rest: Personal data stored on luky101 servers is encrypted at rest using industry-standard encryption algorithms.
• Access Controls: Access to personal data within luky101 is restricted on a strict need-to-know basis. Staff with access to personal data undergo regular security training.
• Two-Factor Authentication: luky101 supports two-factor authentication for player accounts to reduce the risk of unauthorised login.
• Fraud Monitoring: Automated systems monitor account activity around the clock to detect unusual behaviour and flag potential security incidents for manual review.
• Regular Security Reviews: luky101 conducts regular security reviews of its systems and processes to identify and address vulnerabilities promptly.

While luky101 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You also have a role to play — keep your luky101 password strong and unique, do not share your login credentials with anyone, and contact support immediately if you suspect your account has been accessed without your authorisation.

09 Your Privacy Rights

As a luky101 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team via live chat or email and we will respond within a reasonable timeframe:

Please note that some rights are subject to limitations — for example, luky101 may be legally required to retain certain transaction records even after account closure. Where a limitation applies, we will explain it clearly when responding to your request.

10 Children's Privacy

luky101 is strictly an adult platform. You must be 18 years of age or older to register an account and use any luky101 service — including casino games, slot games, PSL betting, sports betting, and all other features on the platform.

luky101 does not knowingly collect personal data from anyone under the age of 18. If we become aware that a player account has been created by or is being used by a minor, that account will be suspended immediately, any balance forfeited in line with our Terms and Conditions, and the associated personal data deleted.

If you are a parent or guardian and believe that a minor has registered on luky101 using your details or their own, please contact our support team immediately so the account can be dealt with promptly.

11 Updates to This Policy

luky101 may update this Privacy Policy from time to time to reflect changes in the way we operate, changes to applicable law, or improvements to our data practices. When we make material changes, the updated policy will be published on this page with a revised "Last updated" date at the top.

Where a change is particularly significant — for example, a change to the categories of data we collect or a new category of third party with whom data is shared — luky101 will notify registered players via their registered email address or via an in-platform notification.

Your continued use of the luky101 platform after a policy update is published constitutes your acceptance of the revised Privacy Policy. If you do not agree with any change, you should stop using the platform and contact support to arrange account closure.

12 Contact Us About Privacy

If you have any questions, concerns, or requests relating to your personal data and how luky101 handles it, please get in touch with our support team. We are available around the clock:

• Live Chat: Available inside the luky101 platform — typically the fastest way to get a response
• Email: [email protected]

For requests relating to data access, correction, or deletion, please provide your registered username and email address so we can locate your account and respond accurately. We aim to respond to all privacy-related requests within 30 days.

For more information about responsible gaming tools — including deposit limits, session reminders, cool-off periods, and self-exclusion — please visit the Responsible Gaming page.